After deciding to start a turf farm in 2003, we were pretty green when it came to irrigation. From day one The Pump House has only been a phone call away.
Quality irrigation, service and advice has allowed us to become one of the leader growers on the Sunshine Coast.
Just a little note to let you know how impressed I was with the emergency service I received from Jonathan over the Easter holiday weekend.
We have a place at Teewah with a house full of family over the weekend and pump not working (worst time of year for a pump failure) – so rang your emergency number, with Jonathan calling me back and dealing with the situation in a most friendly/professional way, which allowed me to drive down to your shop on Saturday morning and half an hour later Jonathan had me up and running again, with a very happy family who could have showers once again.
Like yourselves we have a retail business and have to say the level of service i received from Jonathan was exceptional and one of the best customer experiences I have had for a very long time – so well done as an Organisation for creating a culture that goes the extra mile in meeting its customers needs/expectations, and wish you every success in the future, and of course it goes without saying our pump business will always be handled by The Pump House as we so appreciate the level of service you provide.
All the very best
We had an issue with the sump pump last night. I called your afterhours number and was delighted in the service. Nick turned up within 30 minutes and got the issue sorted. Great service from a very personable staff member.
A credit to yourself.
All the best
The claim was successful and they refunded the total amount. We were extremely pleased with the outcome and we both feel that this favourable result was largely due to your support, especially the comprehensive and detailed fusion letter you provided for us.
Marilyn and I would like to thank you most sincerely and we certainly appreciate the time and effort you put into helping us achieve this successful outcome.
With the project at completion stage this evening , I thought it appropriate on behalf of Sibelco Tamaree, to thank you and the Pump House team on a job well done. From initial contact and discussions it was reassuring and evident, the depth of experience and resources available from the Pump House organization and this showed in the end result
It truly was refreshing and satisfying to watch the team take full ownership and complete the project safely, efficiently and without fuss from start to finish. Each and every member of the team were friendly and approachable at all times and willing to go the extra yards as needed, to fit with restrictions brought about by our normal day to day operations. It became very apparent to me that you and the team members, place quality of work and customer satisfaction high on the list of priorities and to that end, you achieved that 100%.
So again I thank you, and please communicate the same to the boys who may not have access to this email, I look forward to opportunities to work with you and the team again in the future as opportunity presents.
Great service Pump House, I have very limited knowledge of irrigation systems and wanted to install a system in my greenhouse, the staff sorted for me in no time.
Always available, friendly and courteous staff, over the last ten years all of our request have been dealt with quickly and efficiently, with cost effectiveness.